- We bring and allow you to experience: many properties from high end to whatever serves your needs for your next stay in a hotel, resort, B&B, etc. wherever on our destinations.
- We bring and allow you to experience attractions and other Tours Providers
- Our customer service is online to help you and in many destinations we have our employees/business partner to give you assistance on site.
- Our Platform is the product of what YOU (the members) prefer and find most convenient when using our service.
- We guarantees the best available prices because we deal directly with the property. No mediators between you and the property.
Terms of Services
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors, partners and supplier) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online reservation service provided by us on these pages and through the website are owned, operated and provided by Luxio Collection Ltd. and are provided for member of Luxio Collection only and for personal use, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Business Partners are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these supplier. Each Business Partner acts in a professional manner vis-à-vis Luxio Collection Ltd. when making its product and/or service available on or through luxiocollection.com (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Please note that Business Partners may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery / shipping / carriage / usage) terms and conditions and house rules for the use, access and consummation of the service (which may include certain disclaimers and limitations of liability).
“Luxiocollection.com”, “us”, “we” or “our” means Luxio Collection Ltd., a limited liability company incorporated under the laws of England and Wales, and having its registered address at 71-75 Shelton Street, Covent Garden, London, United Kingdom. “Platform” means the website and APP on which the Service is made available owned, controlled, managed, maintained and/or hosted by Luxiocollection.com. “Service” means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from the company or the supplier.
“Business Partner” means the provider of accommodation (e.g. hotel, resort, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, coach tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).
“Trip Service” means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by luxiocollection.com in respect of various products and services as from time to time made available by Business Partner on the Platform.
“Service Reservation” means the order, purchase, payment, booking or reservation of a service.
Through the Platform, we Luxio Collection Ltd. and its affiliate (business partners) provide an online platform through which Trip Providers – in their professional conduct of business (i.e. B2C or B2B) – can market, sell, promote and/or offer (as applicable) their products and service for order, purchase, reservation, rent or hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase or payment (i.e. the Trip Service).
When rendering our Service, the information that we disclose is based on the information provided to us by Business Partners. As such, the Business Partner that market and promote their service on the Platform are fully responsible for their services. Although we will use reasonable skill and care in performing our Trip Service, we will verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, inaccurate, misleading or untrue information or non-delivery of information. Each Business Partner remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Platform.
Our Services is made available for member only and personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.
The prices as offered on our Platform are highly competitive. In our system we allow our members to book/reserve/buy, directly on our Partner Website (i.e. Hotel Direct Booking) with our rate advantages, made only for our member (check the Member’s Rules for full details). All prices for event, trip services and ticketing, are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Services and prices are per member and subject to validity or expiration as indicated on calendar, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by the Business Partner (i.e. Hotel/Resort) following their respective Country/City law.
Sometimes cheaper rates are available on our Platform for a specific stay, product or service, however, these rates made available by Business Partners may carry special restrictions and conditions. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation/request.
We want you to pay the lowest price possible for your product and service of choice. As per our policy of “Just for Members”, all services are not available for member’s guest. If you intend to invite or share the offer with a non-member, make sure to let him/her have a member ID (subscription) before the booking (details in Members Page).
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.
Reservations (if not made directly on our Partner website), to be paid during the Booking Reservation process by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, Luxiocollection.com facilitates the payment of the relevant product or service directly with the Business Partner. Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor.
For certain (non-refundable) rates or special offers, please note that Trip Providers may require that payment is made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the Service Reservation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Service Reservation. You will not hold Luxiocollection.com liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Trip Provider and not (re)claim any amount for any valid or authorized charge (including for pre-paid rates, no-show and chargeable cancellation) of your credit card.
In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our Platform, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately. Please provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Luxiocollection.com’s secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.
By making a Service Reservation with us, you accept and agree to the relevant cancellation and no-show policy, including for services rendered and/or products offered by the Business Partner. The general cancellation and no-show policy of each Business Partner is made available on our Platform on the Business Partner information pages (Hotels, Tours, Cruises, Rental), during the reservation procedure and in the confirmation email. Please note that events, rates, fees or offers are not eligible for cancellation, refund or change. In some case and upon availability, is possible to change date 30 days prior the check-in date. If is not specified clearly, it is understood that the cancellation and therefore the refund are not possible, but the reservation can be granted to another member, always 30 days before check-in and communicated via email, describing the reservation/invoice number and the name/ID of the new beneficiary member. Applicable city/tourist tax may still be charged by us in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Cancellation and prepayment policies may vary per segment, product or service of each Service. Please carefully read the information in your reservation confirmation for additional policies as may be applied (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). If you booked directly with one of our Hotel Partner, Luxio Collection is not responsible for any cancellations or changes in dates, please contact the hotel directly. In the case that the event you booked changes date for any reason, Luxio Collection will keep your booking for the new date; you can confirm the new date or move the booking to another event. In that case you will be able to use the funds on the new event, no refunds will be made. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund.
We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation/service carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with us so we know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Luxiocollection.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.
By completing a purchase, you agree to receive an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your Trip (Reservation) and destination. See our privacy and cookies policy for more information about how we may contact you.
Luxiocollection.com disclaims any liability or responsibility for any communication by or with the Business Partner on or through its platform. You cannot derive any rights from any request to, or communication with the Business Partner or (any form of) acknowledgement of receipt of any communication or request.
In order to duly complete and secure your Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against Luxiocollection.com or in respect of the Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).
For consumers (in the European Economic Area): We advise you to first notify us of any complaints by contacting our Customer Service.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Reservation confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Business Partner as made available on our Platform, (iii) the services rendered or the products offered by the Business Partner or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Business Partner (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
You agree and acknowledge that the Business Partners is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (service) price or fee to the relevant tax authorities.
By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Luxiocollection.com may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Luxiocollection.com at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to Luxiocollection.com publishing and using these photos/images. Luxiocollection.com disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights.
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Luxio Collection Ltd., its Business Partners or providers.
Luxiocollection.com exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Luxiocollection.com. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
These terms and conditions and the provision of our services shall be governed by and construed in accordance with England and Wales law. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession (hereinafter also referred to as “consumer”) can rely on the mandatory provisions of the law of the country where they have their habitual residence (i.e. provisions that, in accordance with the choice-of-law rules of the said country, must apply regardless of this choice-of-law clause; hereinafter: “Mandatory Provisions”). Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in London, United Kingdom.
Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable Mandatory Provisions in the courts of the country in which they are domiciled, and proceedings against a consumer may be brought only in the courts of the country in which they are domiciled. For consumers (in the European Economic Area): We advise you to first notify us of any complaints by contacting our Customer Service.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our Platform (by selecting the English language) or shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
The Service is rendered by Luxio Collection, which is a private limited liability company, incorporated under the laws of the England and Wales and having its offices at 71-75 Shelton Street, Covent Garden, London, United Kingdom and registered with the trade register of the Companies House in London under registration number 12121324.
Luxiocollection.com has its headquarters in London, United Kingdom and is supported by various affiliated group companies (the “support companies”) throughout the world. The support companies only provide an internal supporting role to and for the benefit of Luxiocollection.com. Certain designated support companies render limited customer care support services. Luxiocollection.com does not accept nor assume any domicile at any place, location or office in the world (also not at the office of its support companies), other than its registered office in London.
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