Example (iPhone)
Below we will walk through the steps with the correct settings to install the eSIM on iPhone:
1. Add eSIM
In this step, you will add a new, secondary data plan to your phone using the QR code. Note: If you can’t use the Camera to scan a QR code, try Activate an eSIM with Manual Activation Code.
2. Activate eSIM
In this step, you can assign a name to the eSIM plan on your phone. Name it “Maya eSIM” or the name of the country you’re visiting!
3. Choose Default Lines
In this step, tell the phone which plan to use for Voice/SMS, iMessage, and Mobile Data. Choose Primary for the first two options, and use the Maya Mobile eSIM for mobile data only.
4. Enable Data Roaming
By now, the eSIM is installed on your phone! You will see the new plan in your Settings with the label you chose.
The last step is to make sure Data Roaming is turned ON for the eSIM. (You can turn this setting OFF on your Primary line.)
Connecting to the Internet
After successfully activating your eSIM, your device will begin searching for a signal immediately. In most cases, a data connection will be established immediately, and you will see 5G or 4G LTE in the signal status. This means you are connected and ready to go!
In rare cases, it may take up to 15 minutes for a data connection to be established. Please be patient, as there are many data carriers and environmental factors that can affect the activation time.